Effective date: October 21, 2013
You Use of ARI’s Website
Communications with ARI
You consent to receipt of electronic communications from ARI, and agree that all agreements, notices, and other disclosures communicated to you by ARI electronically (whether by electronic mail, by posting at this website, or by other electronic means) satisfy any legal requirement that such communication be in writing. Your communications with ARI, including transmission of information requests, submission of testimonials, or the uploading of images, constitute electronic communications. You grant to ARI a perpetual, irrevocable, worldwide, non-exclusive, transferable, royalty-free right to use all information and materials that you submit to us, including the right to exercise copyright and publicity rights, in any media, in connection with ARI website.
You acknowledge and agree that: a. YOUR USE OF THIS WEBSITE IS AT YOUR OWN RISK. ANY FEATURES AVAILABLE THROUGH OUR WEBSITE ARE PROVIDED TO YOU ON AN “AS IS” AND “AS AVAILABLE” BASIS. ARI EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. Because our website is provided to you “AS IS,” you agree that ARI shall not be liable to you or to any third party for any delay in delivery of, or failure to deliver, any of your communications or other information you submit using our website. Because our website is provided to you “AS AVAILABLE,” you agree that ARI shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the ARI website or of your ability to access it. b. ARI also disclaims any warranty that (i) our website will meet your requirements, (ii) our website’s operation will be uninterrupted, timely, secure, or error-free, and (iii) any information or communication that may be obtained from the use of our website will be accurate or reliable (and ARI disclaims any liability for damages that may arise from your reliance on any such information or communication) or are free of viruses or other harmful components. c. You assume the full responsibility and risk for any damage to your computer or other consequences that result from your downloading any information, software, or other materials through our website. ARI shall have no liability for any damage to your computer, including loss of data, that results from your downloading any such materials. d. ARI shall not be responsible for any order request if it is received in an unintelligible or garbled form. However, ARI will make reasonable efforts to notify the sending party (if the sending party is identifiable from the received order request) that the order request was unintelligible or garbled. Some states do not allow the disclaimer of implied warranties, so this provision may not apply to you.
YOU AGREE THAT ARI SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOST PROFITS OR LOSS OF GOODWILL, USE, OR DATA (EVEN IF ARI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), THAT RESULT FROM: (a) YOUR USE OF OR INABILITY TO USE ARI WEBSITE; (b) THE COST YOU INCUR TO SUBSTITUTE FOR ANY GOODS OR SERVICES YOU PURCHASED THROUGH ARI WEBSITE; (c) ACCESS TO OR ALTERATION OF YOUR PERSONALLY-IDENTIFIABLE INFORMATION OR OTHER INFORMATION IN AN UNAUTHORIZED MANNER; (d) REPRESENTATIONS OR CONDUCT OF ANY THIRD PARTY RELATED TO THE ARI WEBSITE, INCLUDING OUR BUSINESS PARTNERS; OR (e) ANY OTHER MATTER RELATING TO THE ARI WEBSITE. Some jurisdictions do not allow the limitation of liability, so this provision may not apply to you.
Term and Termination
The content provided on the ARI web site, including, but not limited to, text, graphics, images, and logos, is owned by either ARI or the party that has provided the content to us and is protected by U.S. and international copyright laws. ARI is the sole and exclusive owner of its compilation of this content on our website, and this compilation is also protected by U.S. and international copyright laws. Unpermitted copying of any of this content could lead to copyright infringement. “ARI” and other logos, slogans, and product and service names used on this site are trademarks owned by ARI, its subsidiaries, or its affiliates. You agree not to display or use such trademarks, in any manner, without the written permission of ARI. Trademarks and trade names of third parties are the property of those third parties, and are used by ARI subject to license, or subject to the fair use provisions of U.S. trademark law.
ARI will not be liable to you or be deemed to be in breach of its obligations hereunder for any delay or failure in performance caused by acts beyond ARI reasonable control, including, without limitation, acts of God, war, terrorism, accidents, fires, floods, strikes, labor disputes, mechanical breakdown, shortages or delays in obtaining supplies, materials, labor, or transportation, interruption of utility services or the Internet, acts of any unit of government or any governmental agency, or any similar or dissimilar cause.
This Privacy statement is applicable to our public website, www.arifleet.ca. ARI Financial Services Inc., hereafter ARI, recognizes the importance of protecting the privacy of certain information collected about visitors to our website. This statement discloses what information is gathered, how ARI uses it, and how to correct or change it. ARI is committed to protecting your privacy while making it easy for you to contact us and transact business with us.
Personal Information and Privacy
Visitors can view all areas of our website without providing personal information. We may request personal information, such as your name, e-mail address, company name or telephone number, in order to send information that you have requested, register you for an ARI seminar or webcast, or record your data for consideration as a potential ARI employee or supplier. We may share this information with an ARI business partner, vendor or other agent to fulfill your request for information. We do not share any other information with third parties. We do not share or sell e-mail addresses. Occasionally we might provide links to other sites we think you will find useful. These sites are independent of ARI and should have established their own privacy and security policies. You should review the privacy policies of these sites before providing them with your information. For questions, comments or assistance with any privacy-related issues, we invite you to contact us at www.arifleet.ca. Beyond personal information, information provided to ARI through www.arifleet.ca may be considered confidential and/or proprietary to the owner company. ARI will not share this information with others except with your direct permission or as required to do so by law.
We have appropriate security measures in place to protect against the loss, misuse, or alteration of information that we have collected from you at www.arifleet.ca. Please note: Although ARI does use industry standard security practices and has appropriate controls against unauthorized access, the Internet is, by nature, subject to potential security breaches. Whenever you give out information online (for example, via message boards or forums), that information can be collected and used by people you do not know. We cannot guarantee the security of any information you disclose online. If information is of an extremely sensitive nature such that its interception while being transmitted could cause harm, it is recommended that an alternate means of relaying this information be chosen.
If you submit information to ARI through www.arifleet.ca, ARI will have visibility to that information and may contact you by e-mail or other means unless you explicitly request otherwise. Certain automated responses such as acknowledgements may be sent to the e-mail address you provide even if you request an alternate means of communicating. Such e-mail addresses are not used for any other purpose and are not shared with outside parties.
Collecting Web Domain Information
ARI collects aggregate data about website usage to help us understand which companies visit our site and the number, length and frequency of web visits. Web domain and IP addresses are not linked to personally identifiable information. We use these statistics to improve the design and functionality of our web site. The ARI website uses traffic log “cookies” to help us analyze web page usage. These cookies do not contain personally identifiable information. The aggregate data generated from traffic log cookies helps us improve the content of our site.
Use of www.arifleet.ca signifies that you agree to these terms. Your continued use of the ARI website following the posting of changes to these terms indicates acceptance of those changes. If you disagree with any changes, you should immediately cease using the ARI website.
Accessibility for Ontarians with Disabilities Act (AODA)
Accessible Customer Service Policy
Purpose: The purpose of this policy is intended to meet the requirements of Accessibility Standards for Customer Service, Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act, 2005, and applies to the provision of goods and services to the public or other third parties, not to the goods themselves. All goods and services provided by ARI Financial Services shall follow the principles of dignity, independence, integration and equal opportunity.
Scope: This policy applies to all staff members and temporary employees on the company facilities and on client work-sites in the province of Ontario. The section of this policy that addresses the use of guide dogs, service animals and service dogs only applies to the provision of goods and services that take place at premises owned and operated by ARI Financial Services.
Assistive Device – is a technical aid, communication device or other instrument that is used to maintain or improve the functional abilities of people with disabilities. Personal assistive devices are typically devices that customers bring with them such as a wheelchair, walker or a personal oxygen tank that might assist in hearing, seeing, communicating, moving, breathing, remembering and/or reading.
Disability – the term disability as defined by the Accessibility for Ontarians with Disabilities Act, 2005, and the Ontario Human Rights Code, refers to:
- any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device;
- a condition of mental impairment or a developmental disability;
- a learning disability, or dysfunction in one or more of the processes involved in understanding or using symbols or spoken language;
- a mental disorder; or
- an injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997.
Guide Dog – is a highly-trained working dog that has been trained at one of the facilities listed in Ontario Regulation 58 under the Blind Persons’ Rights Act, to provide mobility, safety and increased independence for people who are blind.
Service Animal – as reflected in Ontario Regulation 429/07, an animal is a service animal for a person with a disability if:
- it is readily apparent that the animal is used by the person for reasons relating to his or her disability; or
- if the person provides a letter from a physician or nurse confirming that the person requires the animal for reasons relating to the disability.
Service Dog – as reflected in Health Protection and Promotion Act, Ontario Regulation 562 a dog other than a guide dog for the blind is a service dog if:
- it is readily apparent to an average person that the dog functions as a service dog for a person with a medical disability;
- or the person who requires the dog can provide on request a letter from a physician or nurse confirming that the person requires a service dog.
Support Person – as reflected in Ontario Regulation 429/07, a support person means, in relation to a person with a disability, another person who accompanies him or her in order to help with communication, mobility, personal care, medical needs or access to goods and services.
In accordance with the Accessibility Standards for Customer Service, Ontario Regulation 429/07, this policy addresses the following:
- The Provision of Goods and Services to Persons with Disabilities;
- The Use of Assistive Devices
- The Use of Guide Dogs, Service Animals and Service Dogs
- The Use of Support Persons
- Notice of Service Disruptions
- Customer Feedback
A. The Provision of Goods and Services to Persons with Disabilities
ARI Financial Services will make every reasonable effort to ensure that its policies, practices and procedures are consistent with the principles of dignity, independence, integration and equal opportunity by:
- ensuring that all customers receive the same value and quality;
- allowing customers with disabilities to do things in their own ways, at their own pace when accessing goods and services as long as this does not present a safety risk;
- using alternative methods when possible to ensure that customers with disabilities have access to the same services, in the same place and in a similar manner;
- taking into account individual needs when providing goods and services; and
- communicating in a manner that takes into account the customer’s disability.
B. Assistive Devices
Customer’s own assistive device(s): Persons with disabilities may use their own assistive devices as required when accessing goods or services provided by ARI Financial Services. In cases where the assistive device presents a safety concern or where accessibility might be an issue, other reasonable measures will be used to ensure the access of goods and services.
C. Guide Dogs, Service Animals and Service Dogs
A customer with a disability that is accompanied by guide dog, service animal or service dog will be allowed access to premises.
Recognizing a Guide Dog, Service Dog and/or Service Animal: If it is not readily apparent that the animal is being used by the customer for reasons relating to his or her disability, ARI Financial Services may request verification from the customer.
Verification may include:
- a letter from a physician or nurse confirming that the person requires the animal for reasons related to the disability;
- a valid identification card signed by the Attorney General of Canada; or,
- a certificate of training from a recognized guide dog or service animal training school.
Care and Control of the Animal: The customer that is accompanied by a guide dog, service dog and/or service animal is responsible for maintaining care and control of the animal at all time.
D. Support Persons
If a customer with a disability is accompanied by a support person, ARI Financial Services will ensure that both persons are allowed to enter the premises together and that the customer is not prevented from having access to the support person. There may be times where seating and availability prevent the customer and support person from sitting beside each other. In these situations ARI Financial Services will make every reasonable attempt to resolve the issue.
E. Notice of Disruptions in Service
Service disruptions may occur due to reasons that may or may not be within the control or knowledge of ARI Financial Services. In the event of any temporary disruptions to facilities that customers’ with disabilities rely on to access (elevator or accessible washroom), reasonable efforts will be made to provide advance notice. In some circumstances such as in the situation of unplanned temporary disruptions, advance notice may not be possible.
Notifications will Include: In the event that a notification needs to be posted the following information will be included unless it is not readily available or known:
- services disrupted
- anticipated duration
- a description of alternative services
Notifications Options: When disruptions occur ARI Financial Services will provide notice by posting notices in conspicuous places.
F. Feedback Process
A good way for ARI Financial Services to learn about the barriers that exist in our workplace is to collect comments from our customers. ARI shall provide customers with the opportunity to provide feedback on the services provided. Feedback forms along with alternate methods of providing feedback such as verbally (in person or by telephone) or written (hand written, delivered, website or email), will be available upon request.
Submitting Feedback: Customers can submit feedback to:
Customers who wish to provide feedback by completing an onsite customer feedback form may request the form from the HR department or forms can be obtained from the receptionist. Customers that provide formal feedback will receive acknowledgement of their feedback, along with any resulting actions based on concerns or complaints that were submitted.
Training will be provided to all staff members and temporary employees.